VANSMORE is an international B2C fast fashion e-commerce platform. The company mainly focuses on menswear, but it also offers accessories, shoes, bags and other fashion items. VANSMORE mainly targets Europe, America, Australia, and the Middle East along with other consumer markets. The brand was founded in October 2018, and since then it has upheld the philosophy that "everyone can enjoy the beauty of fashion." Its business covers more than 220 countries and regions around the world.
VANSMORE prides itself on offering on-trend styles catering to both young women and teens, that won’t break the bank. VANSMORE adheres to the concept that "everyone can enjoy the beauty of fashion." VANSMORE is able to stay on top of the latest fashion trends from around the globe while rapidly bringing these styles to market. It aims to promptly offer stylish quality products at appealing prices to every user in the world.
Where You Can Find Us
VANSMORE now ships to over 220 countries and regions worldwide. With websites supporting the United States, Spain, France, Russia, Germany, Italy, Australia and the Middle East, VANSMORE ships from one of its many globally positioned warehouses. VANSMORE continues to thrive due in part to the company's values in controlling the excellence of in-house production. VANSMORE aims to provide the highest value trendy pieces while also being dedicated to quality, value and service.
It all starts when an idea, or a thought, is conceived by the designer.
The life of a product begins even before the designer's pen hits the paper.
All of our products are created by machinery that emphasizes precision and attention to detail and style.
We value quality and sometimes our products are crafted by individuals experienced in hand sewing.
After rigorous testing and inspection, our products are made into something we can be proud of a fashionable and reliable item!
Through creative collaborations with photographers and models,we are able to capture the details of every style for you to preview before you make a purchase decision.
Logistics and Transportation
After our products are specially designed and carefully packaged, they are loaded onto a cargo plane for a speedy transcontinental voyage to you.
You may have questions, but we've got you covered. Our team of customer service professionals can communicate with you in the following languages: English, French, German, Russian, and Arabic.
Due to COVID-19, shipments to the below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately. （Brazil，India，Polynesia，Serbia，Cambodia（Kampuchea），Reunion，Brunei，Iceland ） We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order.
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have a longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
You can enjoy free shipping for orders over $79. Where available, you can opt for Express Shipping for an additional fee. The shipping fee for orders below $79 would depend on the post office standard.
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Once your order is placed, we will update you on your order status by email.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
TAXES, DUTIES, TARIFFS
Vansmore.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. Normally we would mark the parcel in low value to avoid the duty, but in different countries, the policy is different, hence to find out which if any of these may apply, please contact your local government.
*Note to all customers regarding COVID-19 In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols, and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays of up to 25 business days.
We continue to prioritize the safety of both our customers and colleagues and thank you for your continued patience during these unprecedented times.
Cancellations, Returns & Exchanges
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at email@example.com. Your order cannot be canceled once it has been shipped.
We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:
1. If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
2. The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
3. Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
4. Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
5.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
No restocking fee to be charged to the consumers for the return of a product.
6. Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:
1. Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at firstname.lastname@example.org. Indicate which item(s) you would like to return and the reason.
2. Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.
3. Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package. Drop off your package at your local post office. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.
If you would like to exchange an item, please contact our Customer Service representative by emailing us at email@example.com.